Schools and Libraries

Update Contact Information

Applicants should follow these procedures to update contact information on file with USAC. Service providers update contact information by filing a revised Service Provider Identification Number and Contact Information Form (Form 498).

Contact Information Changes

Applicants can now make changes to certain Block 1 contact information of most USAC forms post-commitment (that is, after a Funding Commitment Decision Letter has been issued for their Services Ordered and Certification Form (Form 471)).
The following information can be changed:

  • Entity's Street Address, P.O. Box, or Route Number, City, State, Zip Code
  • Entity's Telephone Number
  • Entity's Fax Number
  • Entity's E-mail Address
  • Contact Person's Name
  • Contact Person's Street Address, P.O. Box, or Route Number, City, State, Zip Code
  • Contact Person's Telephone Number
  • Contact Person's Fax Number
  • Contact Person's E-mail Address
  • Holiday/vacation/summer contact information (Form 471, Block 1, Item 6f)
  • Preferred mode of contact (if applicable)
  • Alternate (technical) Contact Person's Name, Title, Telephone Number, Fax Number, E-mail Address (Form 470, Block 2, Item 11)

A request for change of contact information can be processed for an active form in USAC's database. (Note that information on preferred mode of contact is stored separately for each form and is NOT captured in USAC database.) If a change in contact information is made in USAC database, the new information will prepopulate any forms filed online and may be used to communicate with applicants in place of the previous information.
Allowable changes to the Description of Services Requested and Certification Form (Form 470) contact information will be processed once the ability to post a Form 470 for the Funding Year referenced on the Form 470 is no longer available.

Contact Information Change Request

To request a change of contact information on a specific form, send a request via your organization's e-mail account or on your organization's letterhead to USAC detailing your request. You must include the following information for EACH form for which a change is being requested:

  • Form Application Number
  • Entity Number
  • Item number(s) and Item name(s) of information to be changed, including both the old information and the new information for that item
  • Signature and title of authorized person submitting this change request on behalf of the applicant
    • E-mail signatures must include the name and title of the person authorized to submit the request.
  • Contact phone number and e-mail address, if available, of the person who can discuss this request

To request a permanent change of contact information to the USAC database, send a request via your organization's e-mail account or on your organization's letterhead to USAC detailing your request. You must include the following information:

  • Form 471 Application Number for a funded Form 471
  • Entity Number
  • Item number(s) and Item name(s) of information to be changed, including both the old information and the new information for that item
  • Signature and title of authorized person submitting this change request on behalf of the applicant
    • E-mail signatures must include the name and title of the person authorized to submit the request
  • Contact phone number and e-mail address, if available, of the person who can discuss this request

You may submit your letter online.

To submit your letter by fax, use the following fax number:

(973) 599-6526
To submit your request on paper, use the following address:
Contact Information Change Request
Schools and Libraries Division - Correspondence Unit

30 Lanidex Plaza West
PO Box 685
Parsippany, NJ 07054-0685

The contact person will be notified using the preferred mode of contact (as indicated on the updated form) when the change request has been processed.


Last modified on 11/5/2009