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Service Quality Report

USAC presents below its quarterly Service Quality Report.  This report consists of information USAC gathers every month about complaints received about USAC, complaints received about other parties involved with the USF, total inquiries received, and the time it takes USAC to respond to and resolve complaints.

 

3rd Quarter Report for 2009

Complaints and Inquires

Measure	July	August	September	Total for the Quarter
Complaints Received about USAC	4	4	6	14
Complaints Received about Others	4	6	3	13
Total Complaints Received	8	10	9	27
Total Inquiries Received	8,186	7,996	8,151	24,333
Ratio of Complaints Received about USAC to Inquiries	.05%	.05%	.07%	.06%

 

Response Time

Measure	July	August	September	Total for the Quarter
Average Number of Business Days to Resolve Total Complaints	1.2	1	1.4	1.3
Percentage of Total Complaints Resolved within 20 Business Days	100%	100%	100%	100%